Are you not satisfied with your purchase? Without worries! You can return it for a refund within 14 days of receiving your order, as long as the products are in the same condition as when you received them. If 14 days have passed since we received your order, unfortunately we cannot offer you a refund or exchange.
The refund is the full amount of the products being returned, excluding shipping. Shipping costs incurred in returning the item to us will not be refunded.
Please contact us before making the return. That way we can process your return efficiently.
As soon as the return package is shipped, please email us the tracking code. When we receive the item, we will refund your purchase amount within 2 business days to the same original payment method you used to place the order. Please do not forget to mention your order number.
Wrong, defective or damaged products
If unfortunately you have received a wrong product than the one you requested, defective or damaged during shipping, contact us within 14 days of receiving your order, attaching photos of the product received and your order number and we will resolve it.
Refunds – Color
Colors may differ depending on the device you are viewing the website on. As such, we will not provide a refund based on a color change or if the color is not as expected.
Refunds – Wrong Size
To be eligible for a return for the wrong size, there must be proof that a Camila’s Boutiques representative provided you with the recommendation based on the needs provided.
Changes (if applicable)
Email us at info@camilasboutiques.com for more information about the changes.
Lost or stolen packages
Camila’s Boutiques is not responsible for lost or stolen packages that are confirmed to be delivered to the address entered for an order. Upon inquiry, Camila’s Boutiques will confirm delivery to the provided address, delivery date, tracking information, and carrier information for the customer to investigate.
Order cancellation
It is not possible to cancel orders that have already been shipped and are on their way.